Training programmes

Stronger standards. Confident teams. Better temporary accommodation.

NTAD training is designed for the people who make day-to-day accommodation work happen: housing officers, scheme managers, support staff, property teams and service leaders. Practical training grounded in frontline experience, helping your teams recognise concerns, support residents and make informed decisions.

Talk about tailored training

Participants practising CPR during a hands-on first aid training session — For the people who make accommodation work: local authorities and supported housing staff.
Clear learning for everyday responsibilities, delivered with a practical understanding of housing services.

Housing Standards & Temporary Accommodation

A resident-centred programme for teams managing placements, property standards, communication and everyday decisions in temporary accommodation.

Interactive workshop, tailored to your operational setting.

Resident experience

Support respectful, consistent communication and understand how decisions affect people living in temporary accommodation.

Placement and property standards

Build a shared approach to identifying what good, safe and suitable accommodation looks like in practice.

Recording and escalation

Know what to document, when to share concerns and how to make follow-up clear and accountable.

Supporting people through trauma

Practical, compassionate learning for teams supporting people who have experienced trauma, with clear boundaries and appropriate routes for help.

Interactive learning for frontline teams, managers and support staff.

Trauma-informed support

Understand how trauma can affect communication, trust and engagement, and respond with empathy and consistency.

Safeguarding

Recognise concerns, respond appropriately and understand when and how to share information to protect people.

Mental health awareness

Build awareness of common mental health needs, supportive conversations and routes to appropriate help.

Risk assessments

Use proportionate risk assessments to identify concerns, plan practical actions and review support when circumstances change.

Health & Safety

A practical, housing-focused programme that helps teams identify risk, carry out proportionate checks and escalate concerns with confidence.

Scenario-based session for frontline and management teams.

Everyday risk awareness

Recognise common concerns in homes and shared spaces before they become more serious.

Practical checking routines

Create clear, repeatable routines for inspections, records and follow-up actions.

Confident escalation

Help teams respond appropriately when risks need additional support or urgent attention.

First Aid

Practical First Aid learning that helps staff respond calmly and safely when someone needs immediate care or reassurance.

Practical training, planned around your staffing and service needs.

Initial response

Build confidence around the first safe steps to take when an incident happens.

Supportive communication

Help staff keep people informed and reassured while arranging the right assistance.

Workplace readiness

Use simple checks and shared responsibilities to make First Aid readiness part of everyday practice.

Learning in practice

Training that feels relevant from day one.

Support worker talking with an adult in a welcoming community setting — Supportive practice starts with listening, clear boundaries and practical next steps.

Risk assessment checklist being reviewed as part of a workplace safety process — Practical risk assessment helps teams identify concerns and agree proportionate actions.

How learning works

Training shaped around your teams and services.

Built around your setting

We tailor context, scenarios and discussion to the accommodation, residents and responsibilities your teams work with.

Useful from the next shift

Sessions focus on clear actions, shared language and practical ways of working that teams can carry forward.

Flexible delivery

Choose focused workshops, longer sessions or a programme of learning for managers and frontline staff.

Start with the challenge your team is facing.

Whether you need to strengthen a single area of practice or build a wider programme, we can shape training around your priorities.

Supporting providers and managers across London and the South East.

Request a training conversation